Faq & Terms

• How long does it take to receive my points?
• Usually, Your 9hits points will be transferred in less than an hour. In some cases it can take up to 24 hours.
• Do I have to pay Transfer Fees?
• No. You will get what you paid for, you don't have to pay the 9Hits transfer fees.
• I have made a payment but the order status still pending?
• If you have made a payment, and the order status is not updated to processing, please click This Link and submit payment confirmation.
• What should I do if I didn't receive my points?
• If points was not added within 24 hours, please Contact Us. We’ll need the order ID, and payment transaction ID. Once we have that, we will get back to you with additional details on your order status.
• Do I need to upgrade 9hits account to Premium or VIP?
• Yes. For sending points feature on 9hits.com, Both sender and receiver of points should be premium or VIP.
• I'm unsatisfied with my order, can i get a refund?
• We are really sorry that we didn't meet your expectations! We do not issue refunds if there is no mistake on our end, as the product cannot be returned due to its nature. However, please Contact Us with your request and detailed description of the situation.